Terms of Service

Terms of Service — Loast Co

Terms of Service

Last updated: September 3, 2025

These Terms of Service (“Terms”) govern your access to and use of www.loastco.com and any related services, apps, and communication channels (collectively, the “Services”). The Services are operated by MUSHIN CONSULTING LLC (“Company,” “we,” “us,” or “our”). By accessing or using the Services, you agree to be bound by these Terms and our Privacy Policy and Refund & Return Policy, which are incorporated by reference.

If you do not agree to these Terms, do not use the Services.

1. Eligibility & Account

  • You represent that you are at least the age of majority in your place of residence or have parental/guardian consent.
  • You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
  • We may refuse service, close accounts, or cancel orders at our discretion.

2. Orders, Pricing & Availability

  • By placing an order, you offer to purchase products under these Terms. We may accept or reject any order at our discretion, including for suspected fraud or pricing/stock errors.
  • Prices, promotions, and availability are subject to change at any time without notice.
  • Displayed colors and images are illustrative; actual product colors may vary.
  • Taxes & Duties: You are responsible for any applicable taxes, duties, and import fees.
  • Shipping Risk: Title and risk of loss transfer to you upon our delivery of the order to the carrier, except as required by law.

3. Returns, Refunds & Exchanges

Your purchases are subject to our Refund & Return Policy. Where required by law (e.g., the EU right of withdrawal), your statutory rights apply.

4. Acceptable Use

You agree not to misuse the Services, including by: (a) violating laws; (b) infringing IP rights; (c) transmitting malware; (d) scraping or data mining without consent; (e) attempting to interfere with security or access controls; or (f) engaging in harassing, abusive, or discriminatory conduct. We may suspend or terminate access for violations.

5. User Content

If you submit reviews, comments, images, or other content (“User Content”), you grant us a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, modify, publish, translate, distribute, and display that content in connection with the Services and our business. You represent that you own or have rights to your User Content and that it does not violate any law or third-party rights.

6. Third-Party Services & Links

The Services may link to third-party sites or use third-party tools (e.g., Shopify, payment processors, analytics, carriers). We are not responsible for third-party content, terms, or privacy practices. Use of third-party services is at your own risk.

7. Intellectual Property

All content on the Services—including text, graphics, logos, product names, images, videos, and software—is owned by us or our licensors and protected by IP laws. Except as expressly permitted, you may not copy, modify, distribute, display, or create derivative works from the Services or its content.

8. Product Information & Disclaimers

  • We strive for accuracy but do not warrant that product descriptions or other content are complete, current, or error-free. We may correct errors and update information at any time.
  • For consumables (e.g., coffee or supplements), information provided is for general purposes only and is not medical advice. Consult a qualified professional before use if you have health conditions, are pregnant/nursing, or take medications. Discontinue use if adverse reactions occur.

9. Limited Warranties; Disclaimer

Except as required by law or expressly stated in writing, the Services and products are provided “as is” and “as available.” We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, title, and non-infringement. We do not guarantee uninterrupted, secure, or error-free operation.

10. Limitation of Liability

To the maximum extent permitted by law, we (and our directors, officers, employees, agents, affiliates, suppliers, and licensors) will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, data, or goodwill, arising out of or related to your use of the Services or products, even if advised of the possibility. Our aggregate liability for any claim shall not exceed the amount you paid to us for the product or Service giving rise to the claim in the 12 months preceding the event.

Some jurisdictions do not allow certain limitations; in such cases, the limitations apply to the fullest extent permitted by law.

11. Indemnification

You agree to indemnify, defend, and hold harmless MUSHIN CONSULTING LLC and our affiliates, officers, directors, employees, agents, partners, and suppliers from any claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys’ fees) arising from your use of the Services, your breach of these Terms, or your violation of any law or third-party rights.

12. Suspension & Termination

We may suspend or terminate your access to the Services at any time, with or without notice, for any reason, including if we believe you violated these Terms. Sections intended to survive (e.g., IP, disclaimers, limitations, indemnification, governing law) shall survive termination.

13. Changes to the Services or Terms

We may modify the Services or these Terms at any time. Changes take effect upon posting to the Site (see the “Last updated” date). Your continued use after changes means you accept the updated Terms.

14. Governing Law; Venue

These Terms are governed by the laws of the State of New Mexico, USA, without regard to conflict-of-law rules. You agree to the exclusive jurisdiction and venue of the state and federal courts located in New Mexico for any dispute arising out of or relating to the Services or these Terms, except where mandatory consumer laws provide otherwise.

15. Informal Dispute Resolution; Arbitration (U.S. Optional)

Before filing a claim, you agree to first contact us at hello@loastco.com and attempt to resolve the dispute informally within 30 days.

For U.S. customers (where permitted by law): Any unresolved dispute shall be finally settled by binding individual arbitration under the AAA Consumer Arbitration Rules. Class actions and jury trials are waived. Either party may bring a claim in small-claims court for eligible disputes. This clause does not apply where prohibited by law (e.g., certain EU consumer contexts).

16. Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including acts of God, labor disputes, war, terrorism, pandemics, supply chain disruptions, or internet failures.

17. Severability; No Waiver; Assignment

If any provision of these Terms is found unenforceable, it will be limited or eliminated to the minimum extent necessary and the remaining provisions will remain in full force. Our failure to enforce any right is not a waiver. You may not assign these Terms without our consent; we may assign them as part of a merger, acquisition, or sale of assets.

18. Notices; Electronic Communications

You consent to receive communications electronically. We may send notices by email to the address you provided, by posting on the Site, or through the Services. Keep your contact information current. You can contact us at hello@loastco.com.

19. Contact

Questions about these Terms may be sent to hello@loastco.com.