If you receive only part of your order, please be patient as items may be shipped in separate packages. This is to facilitate faster shipping and customs clearance. Rest assured, the rest of your order is on its way.
As indicated in your confirmation email, we have multiple warehouses to ensure faster delivery and easier customs clearance based on your location. Therefore, your order may arrive in separate packages. Additionally, certain items like patches may take longer to arrive due to our embroidery queue.
Delivery times vary and can range from 5 to 20 business days, depending on your country. Please note that your tracking number will be updated in the upcoming days.
For more info Shipping Policy
Our products are shipped from our warehouses located in Europe, the United States, and Asia. Specifically, backpacks are available in the US, France, Germany, the UK, and Asia, while the availability of other items varies depending on the demand.
If you haven't received your order confirmation email, please check your spam or junk folder. Orders are typically shipped within 24 to 48 hours after being placed. If you still can't find your confirmation, please contact us with your order details, and we'll provide you with your tracking number.
Yes, once your order is shipped, you will receive a confirmation email containing your tracking number. If you haven't received this email or if there's any issue with your tracking number, please contact us for assistance.
If you have further questions or concerns, please contact us through our contact form. We aim to respond to all inquiries as quickly as possible.
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Contact Us
Chat us up on with any questions or comments. Our customer service team will assist you with whatever you may need!
Email Support > hello@loastco.com
All emails will be answered within 2 days (business days)
We typically send out tracking numbers to your email 3 to 5 days after it is shipped.
